Frequently Asked Questions
FAQ
General
- What is ITeezy all about?
- How is ITeezy different from other existing services?
- Why buy service listings at ITeezy?
- Why sell services at ITeezy?
- How
do I become a member?
Provider Questions
- How do I submit URL?
- How do I become a provider?
- Why have a provider profile?
- Can I register as a company at ITeezy?
- Why have an ITeezy company profile?
- How do I list my services?
- How much does this service cost?
- How can I list my certifications on my profile page?
- How can I protect myself from non paying buyers?
- Are
off-site transactions allowed?
Listing services
- What are the different listing formats that you offer on the site?
- What is a Unique listing?
- What is a Joined listing?
- What is the purpose of having a minimum and maximum price range for providers posting in Joined listings?
- How do I add my service to a Joined listing?
- Can I create a new Joined listing?
- How many Unique service listings can I create?
- How many joined service listings can I enlist in?
- Is there a way for me to increase the number of listings allowed for my account?
- How long will my listing stay up?
- I need to change the details of my listing. How can I edit it?
- I cannot find a category that suits my services, how can I suggest a category to be added?
- Why can't I change my short description?
- Can I incorporate my own checkout service on the site?
- My
listing got suspended, why?
Buyer Questions
- How can you ensure the quality of the service listings provided on ITeezy?
- How do I choose which service provider is the right one for me?
- How do I go about purchasing a service?
- Can it be set up that I can pay an initial amount and then pay the Provider the full amount after the job is completed?
- What can I do if the Provider does not deliver the service that I purchased?
- Does the site have a dispute resolution system in place?
- What
do I do if I wish get in contact the provider directly?
Community
- What are the responsibilities of a community Administrator?
- How do I become an Administrator?
- What is a Verifier?
- How can I apply to become a Verifier?
- What is an Editor?
- How
can I apply to become an Editor?
Billing
- Can I get a refund on my listing?
- If an order is cancelled, is my purchasing fee refunded?
- Is
my membership fee refundable?
GENERAL
What is ITeezy all
about?
ITeezy is a new site that caters to both
IT providers and customers. A community driven site, it allows IT professionals
to post services that they offer at a fixed rate where buyers can easily
select and purchase these services. Members participate on the site
by posting suggestions, comments and reviews of services as well as
have the opportunity to take an active role in being moderators, administrators
and editors within the ITeezy community.
How is the ITeezy different
from other existing services?
ITeezy.com is designed to transform the
process of online purchasing and offering of IT services, by providing
a low-friction, social content driven community and one-stop online
marketplace for. It makes the transaction between both parties
more efficient.
Why buy service listings
at ITeezy?
Being a centralized place to find IT
services online, the ITeezy site is designed to make it easy for buyers
to find the right service for their IT needs -
- Our listings are conveniently grouped in categories, making it simple to browse through and find the specific service buyers need
- Buyers can view the list of services offered at competitive prices - which gives the first time IT service buyer, a clear cut view of what prices to expect when purchasing a particular service.
- Buyers can also have the option
to choose what type of delivery they wish to obtain their service -
may it be delivered remotely or on-site.
One the best things about ITeezy is that
it's also a site that's built and run by members themselves who specialize
in the field of Information Technology, so you'll be sure to find the
best of what you can when looking for IT services online.
Why sell services at
ITeezy?
ITeezy offers an all-in-one place for
buyers to find and purchase IT services. With its potential to become
one the fastest growing IT services directory online - what better place
to market your business and sell your service?
At the Beta stage, we are currently offering
services free of cost, so that providers will have the opportunity to
discover the advantages of listing at ITeezy. It's a risk free chance
to gain more exposure to a new online market, so why not try it now?
How do I become a member?
To get started as a member, you can register
via the Create Account link found at the top of our pages.
As a member, you will
become part of a great community of
IT service providers who can either help you in your business by contributring
their skills and know-how, or be collaborators in
IT projects you undertake as a service provider.
PROVIDER QUESTIONS
How do I submit URL?
At ITeezy, providers or companies can submit their website link (aka URL) via Add link form
To be able to submit a URL you will have to register as provider in My Account
After you will be redirected to
Provider Account where you will see
Submit URL
link that will take you to the submission form.
There submissions are check by our staff and admis. It is free service there for it might take some time for your link to get approved.
How do I become a provider?
At ITeezy, providers are individuals
or companies that are in the business of offering their IT expertise
to the public. As a provider, you can list services that you offer on
ITeezy.com, making them available to the many buyers visiting the site
daily.
To become a provider, all you need to
do is to register. Once registered, you will have the option to become
of a provider on your My
Account page, where you can
fill up information about your business and the types of service you'll
able to offer to members of the ITeezy community.
Why
have a Provider profile?
For individuals, a provider profile at
ITeezy opens up many opportunities for them to gain new clients as well
as interact with many other IT professionals within the ITeezy community.
Within the provider profile, IT professionals can easily list services that they offer as well as enter a detailed
description of their background and experiences. With our verification
services, providers can also add verified certifications to their profile.
Managing services is also simple - with
our online tools, providers can easily track orders and projects they've
acquired all in one roof.
Can I register as a
company on ITeezy?
Providers can either have an individual
profile or a company profile on ITeezy. If you wish to have a company
profile, you can add it when logged on to your Provider Account.
Under the change section, click on the
Add Company Profile link which will enable you to list information particular
to your company as well as add employees to your profile who are also
members of the ITeezy community.
Why have an ITeezy
company profile?
A company profile allows for business
to showcase their services and achievements to a centralized community
that offers specialized services in IT. Being a portal that provides
specific Information Technology services, getting a company profile
is one of the best ways for your organization sell your services to
a targeted market.
Businesses can also have employees listed
under their company profile - as such, companies can have employees
registered as individual providers that also show up as affiliated to
their organization. Managing your employees can easily be done on your Provider Account under the Change module - just click on the
Delete/Approve employees link.
How do I list my services?
Creating your own listing is fast and
easy. When you access your Provider
Account page, just click
on the 'Create a New service listing!' button to begin listing your
services.
How much does this
service cost?
During our beta phase, all the listing fees and purchase fees are waived
and free of charge. Prices will be posted in advance before the end
of beta program.
How can I list my certifications
on my profile page?
Certifications are automatically posted
when you purchase verification services from one of our Verifiers. You
can browse through the Certification
Verifications category to
find the verification service suited for you.
How can I protect myself
from non paying buyers?
We encourage providers to create service
listings that take a short amount of time to complete. For example,
if you are listing a service that requires 5 hours to complete, you break
it up into two listings of 3 hours and 2 hours instead.
Are off-site transactions
allowed?
Transactions done outside ITeezy are
not allowed. Those who circumvent the platform will be penalized and
providers who encourage customers to purchase the service outside of ITeezy will
be suspended and possibly be banned from the site.
LISTING SERVICES
What are the different
listing formats that you offer on the site?
There are two ways in which providers
can list their services on the site: by putting up a customized Unique listing or adding their business to one of our Joined service listings.
What is a Unique listing?
A Unique listing is a customized service
listing that a Provider can create. This can be initiated
when you click on the 'Create a new service listing' link on your Provider Account page. In Unique listings, you will be the one
who will fill in the title, service description and the fixed price
of the service that you offer (as opposed to a joined listing, which
is discussed below).
What is a Joined listing?
A Joined listing is a premade listing
where the description of services is already prefilled. In a Joined
listing, a price range is stated rather than a fixed price. Providers
are asked to set their own price within the maximum and minimum price
range provided for the service they wish to join.
If providers feel the price range isn't
befitting of the service, they are encouraged to suggest a more suitable
price to help us determine the optimum price range for the joined listing.
What is the purpose
of having a minimum and maximum price range for providers posting in
Joined listings?
This is done to account for the different
economic zones that Providers service.
How
can I add my services to a Joined listing?
To add your services to a Joined listing,
you can browse through the categories on the site to find the Joined
service listing that you wish to enlist in and click on the 'Join this
listing' link.
Can I create a new
Joined listing?
Joined listings are created by Administrators
on our site who are also members of the ITeezy community.
How many unique service
listings can I create?
Providers can create five (5) Unique
listings
How many joined service
listing can I enlist in?
Providers can join ten (10) Joined listings
on the site.
Is there a way for
me to increase the number of listings allowed for my account?
In the beta version, the limit cannot
be increased. When the site fully launches, there will be paid memberships
that will allow for more listings per provider.
How long will my listing
stay up?
There is no time limit on how long your listings will stay up.
I need to change the
details of my listing. How can I edit it?
You can manage the listings you've created
on your Provider
Account page. Under the Listings
and Order section, you can click on the Created service listings
link or Joined service listings link to update and delete
unique service listings or disjoin Joined listings.
You can also access the page to update
your listing via the 'Update listing' link found on the details page
of each service listing.
I cannot find a category
that suits the services I provide, can I suggest a category to be added?
You can suggest a category to be added
by contacting one of our site Administrators.
Why can't I change
my short description?
As listings don't expire, it is good
practice to show customers the same result they have seen initially
when they search for the service for the first time - this the
reason why short descriptions cannot be changed. You can, however, have
the option to delete your current listing and recreate it with the changed
short description
Can I incorporate my
own checkout service on the site?
As all listings allow valid HTML code,
providers can post a link in the listing to their payment. Javascript,
however, is currently filtered out. After our beta program is complete,
providers will have full featured API to integrate their payment gateway
with.
My listing got suspended.
Why?
A listing will get suspended if it violates
the Terms stated for User Content on our site. If you have a listing
that was suspended and wish to appeal the suspension, you can contact
one of our Administrators who can review this matter for you. Meanwhile,
we encourage you to view the Terms at this link to prevent any other occurrences of suspended
listings.
BUYER QUESTIONS
How can you ensure
the quality of the service listings provided on ITeezy?
Staff members will be monitoring all
ITeezy activities and going ons. Our ultimate goal at ITeezy,
is to become a community driven site which relies on its members to
create a professional environment, one that both fosters and ensures
trust and integrity.
As our site grows, select members
will become accredited (by our staff) and share in the roles and duties
of ITeezy employees. These individuals will monitor all activities on
the site, such as (but not limited to) the reviewing listings, issuing
warnings and taking necessary actions on listings and accounts that
violate the site's terms. Buyers are also encouraged to review and rate
providers, which also help to ensure the quality of service that providers
offer on the site.
How
do I choose which service provider is the right one for me?
Reviewing the provider's Profile page
is the best way to determine whether or not a particular provider is
the right one to purchase services from -
- The profile page shows basic information about each provider, the services that they offer and details on their terms of service.
- The profile page also links to the provider feedback page which shows a rating based on a grading system of A+ to F-. Ratings are given by past customers, which gives an overview of each provider's record in offering services on the site.
- Each profile page has a link
to ask the provider a question, which allows for buyers to contact their
provider first before purchasing services from them. Also, providers
are encouraged to include their contact information on their listings
and profiles.
Buyers are encouraged to visit the profile
page before purchasing as it provides a vital tool in gathering information
that buyers need before engaging in a transaction with a service provider.
How do I go about purchasing a service?
Purchasing a service is fast and easy.
After reviewing the description and terms in listing, you can click
on the Buy button to commit to purchase an item. You will be taken to
a page to confirm your contact information and be able to proceed through
the provider's checkout page.
Please note that once you commit to buy
the service, you will be expected to pay for it. Before committing to
buy, customers are strongly urged to contact the provider first, and
clarify service delivery details and payments.
Customers will also be informed that
if they accumulate one or more non-payment infractions, they may be
banned from the site.
Can it be set up that
I can pay an initial amount and then pay the Provider the full amount
after the job is completed?
Payment terms vary from one provider
to another - in this case, before purchasing a service, please check
with the Provider if you wish to make specific payment arrangements.
What can
I do if the Provider does not deliver the service that I purchased?
We encourage open communication between
the provider and buyer to resolve any issues during their transaction.
Providers are asked to supply all the necessary contact information
in their profiles such as a telephone number or a physical address where
buyers can easily reach them.
ITeezy also has an infraction system
in place where Buyers can report an infraction using the link on the
service listing or on the provider's profile. When submitting an infraction,
buyers are urged to include the order number with details of what occurred.
A review will be conducted and the provider will be asked to amend the
situation (if they are at fault). Affected listings may be suspended.
If the provider is listed in the Better
Business Bureau (BBB) buyers can also file an online claim against the
provider at the BBB site (http://www.bbbonline.org/
Does the site have
a dispute resolution system in place?
A fully integrated dispute resolution
system will be provided as an API to ITeezy online partners. After the
beta program is over, buyers will have a choice of resolution center
solutions.
What do I do if I wish
to get in contact with the provider directly?
In the spirit of being an open market
place, providers are encouraged to create full disclosure on their profile
with all their contact info as well as full portfolio and web links
of their works on their ITeezy profile. ITeezy also offers customers
the option for private communication via the 'Ask a Question link' on
the listing page in case they don't wish providers to have direct access
to their contact info.
You can also get the contact information
of the provider once you place an order, as the contact information
of both parties will appear on the order page
COMMUNITY
What are the
responsibilities of a community Administrator?
As an Administrator, members will have
the responsibility of creating and managing Joined listings, review
reported infractions, suspend listings that are in violation of the
site's terms and approve Verifiers.
How do I become Administrator?
Any member can apply to be an Administrator.
If you wish to be an Administrator, you can send an application request here.
What is a Verifier?
A verifier is a company or individual
that offers the service of verifying credentials and certificates.
How can I apply to become a Verifier?
To apply to become a Verifier on our
site, please visit this link.
What is an Editor?
Editors are members of the site that
review service listings and have the ability to issue warnings on listings
that may violate site terms.
How can I apply to
become an Editor?
To become an Editor, members will need
to be active members on ITeezy by posting reviews, suggestions, sending
referrals to the site, as well as being active Buyers or Providers.
After you reach a certain rank based on your activity on the site, you
may choose to become an Editor. You can check your ranking anytime by
logging on to your Provider
Account page and clicking
on the link to 'Check how far you are from being an Editor'.
BILLING
Can I get a refund
on my listing?
During our beta stage, there will be no charges for listings. Once our
beta stage ends, listing fees will be charged and
will be non-refundable.
If an order is cancelled,
is my purchasing fee refunded?
During our beta stage, there will be no purchasing fee charges. After our beta stage ends, purchasing fees will be refunded
automatically if the customer cancels the order or the provider issues
a full refund on the order made by customer.
Is my membership fee
refundable?
During our beta stage, there are no membership
fees. After our beta stage ends, memberships will have
a 14-day trial period before they are charged (not available in beta
program). After that, refunds will
be prorated by each month of usage.
